Tritton 720+ Gaming Headset review (DON'T BUY!)

A Review

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This headset is like a perfect storm. 
Let's go back a year: I had been looking for a new headset for a while, as my speakers were annoying my friends due to feedback from VOIP. I wasn't very critical of how much it would cost, but it had to deliver some key points that have always bugged me about gaming headsets.

-It would have to include an external soundcard so I wouldn't get that horrible interference that we all get from the motherboard, buzzing all the goddamn time. CHECK.
-I use VOIP a lot during game play, so it needed to have a separate hardware volume knob for voice output and whatever other sounds come out of my computer. Alt+tab'ing during a firefight because I can't hear my friends, or can't hear the game over my cackling friends is unacceptable. Anyway CHECK!
-Pricing would have to be relative to what they deliver. Not-check. Not at all.

So when I saw the 720+ reviewed on some tech-site I respected, and the only flaws they could point to were pricing and that the headset squeezed their huge friggin heads to hard, I thought, hey I have money, and a freakishly small head, so this is perfect for me. Three in-depth reviews later, and I bought it.

The second i plugged this in and turned it on, I was pleasantly surprised. Not only did I not have to install any drivers, but all I needed to do was go to audio settings in games and make them use [default audio driver] to deliver sound to the "game" volume knob, and make teamspeak use [tritton 720+ digital output] and the "voice" knob worked independantly. Fantastic. 10/10, was expecting horrible drivers.
I put it on my tiny comfortable head and it makes that nice "first time this has ever been touched creaking stretching" sound. I put on my fave music and the sound is horribly warped. Fuck. So I play around with the equalizer in the Realtek HD audio driver, and now the sound matches my $400 sennheiser in-ears. Holy shit I wasn't expecting this level of quality. I can live with having to play with an equalizer. 9/10 have to tweak.
The "synthetic" 7.1 channel sound they advertise is horrible. Not only does it warp the sound so gunshots sound like airsoft rifles, it brings back that interference buzzing that I tried so hard to escape. The workaround is to press a button on the external box thingy every time I boot my computer. Doesn't matter that much, it has true 5.1 surround anyways, and that doesn't have the buzzing sound. 9/10 bleh not too bad. 


And I am haaaaaaaaaaaappy. I paid $220 for this, and it's delivered more than I expected on most points.
But, as usual when you fall in love, reality creeps ever closer, waiting to pour cold water in your shoes when you're not looking. Weird analogy, I know. It's what I was going for.
So remember that "creaky stretchy new headset" sound it made when I put it on? It kinda never stopped. After two months it started bugging me, so I investigated only to find that it wasn't tight joints or non-lubed mechanical parts, it was the plastic frame, getting a new little microfracture every time I put it on. The thing was not built to be used. The plastics they used are crappy ones that break instead of bend. They don't bend at all to be perfectly fair.
I contact the seller to get a replacement, but they rightly say it's not covered by buyers warranty and forward me to Tritton. Tritton say it's a sellers issue, so I should contact them. I'm not getting anywhere. I decide instead that I should be really really careful with it, and it might last a couple of years.

I was a bit too optimistic. After using it carefully for three months it was covered in microfractures, so when it eventually fell from a height of 52cm (that's a bit lower than knee-height), it broke in all three fractured parts. I contacted Tritton again, got "Ana" as my customer support 'technician', and pleaded my case:

I explain the situation, that it's probably my fault, but that I'm willing to pay for the parts as long as I can get it fixed. I can even fix it myself, I just need the parts. Ana surprisingly reveals that they don't offer structural parts as replacement parts, so they CAN'T help me. 
So I give up for about 15 minutes before remembering that I'm an insufferable asshole, so I do what all insufferable assholes do when they feel wronged. Deface your newly found enemy on facebook. I publicly ask them if they're "for real" not having structural parts as replacements, especially considering the lack of quality in the plastics. Noooow they wanna help. Ana wants to help me so bad it's almost funny. Too bad it takes her 4 months (yes, four months) to locate me another headset she wants to send me. Apparently someone RMA'd one with a broken MIC. She says it should be here in a week's time. 

Wrong. It takes two more months for it to reach me, broken. Goddamn broken in the same goddamn places. I contact them twice more for another replacement, but they don't return my emails.
I did find out one thing though, and that is that Tritton is owned by Mad-Catz. Saitek is in bed with them also. So perhaps stay away from all three of those, as they share the same customer "support".

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  • 1y
    Ganryu avatar
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    Ganryu avatar
    Ganryu
    Helpful Toastie
    Posted by Thanez

    Posted by Ganryu

    Good thing I decided against buying that headset.

    Absolutely. Did the one you bought have independent volume controls for voice/game? I'm looking for a replacement that doesn't cost more than $250.

    To anyone who bought this, I'd recommend selling it immediately before it breaks, cause when you do, you're boned.
    It does have independent volume controls for voice/game, but I also bought my headset second-hand (my brother bought it for $120, but sold it to me for $70). If I can find out what headset it is, I'll let you know.

    Edit:
    I managed to find a product page for it, though it doesn't seem to show a price anywhere. You can find it here (I have the red version).
    Not as serious as you'd think.
  • 1y
    MB-Michael avatar
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    are this shit like headshet "beats'' by dr.dre?
    Dota 2 fanboy
  • 1y
    Thanez avatar
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    Thanez Damage Inc. Flag
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    Posted by Ganryu

    Good thing I decided against buying that headset.

    Absolutely. Did the one you bought have independent volume controls for voice/game? I'm looking for a replacement that doesn't cost more than $250.

    To anyone who bought this, I'd recommend selling it immediately before it breaks, cause when you do, you're boned.
    sup m8
  • 1y
    Ganryu avatar
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    Ganryu avatar
    Ganryu
    Helpful Toastie
    Good thing I decided against buying that headset.
    • Agree x 1
    Not as serious as you'd think.

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Score

On the hole
1
Overall
1

Pros & Cons

Pros
  • Driverless independent volume knobs. Awesome! 10/10
  • Great audio quality 10/10.
  • Mic is better than expected but too sensitive 7/10.
  • The artificial 7.1 surround creates buzzing interference, but 5.1 mode is perf 8/10.
Cons
  • Horribly defective design. It will break, and when it does, customer support won't help you unless you publicly shame them. When they do, they'll fail, and won't answer your call.
  • You paid $220 for a 3-month-headset. -2/10 Stay away.

Reviewer

Thanez avatar
Thanez Offline
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