Frequently Asked Questions

A Wiki

Here you can find answers to the most common questions about how the site works.

1. Account

1.1. How do I register?

Creating an account at GameBanana is very simple. All you need is a username, a valid email (as you will need to confirm your account) and a password. Click here to access the registration form. Registration is free and offers a wide variety of features, including:

  • Posting new submissions
  • Replying to other peoples' submissions
  • Editing your posts
  • Receiving email notification of things you specify
  • Sending private messages to other members

And many more! 

1.2. How do I log-in?

In order to log-in to the site, you will need to know your user account name and password. Simply click the link here, and you will be redirected to the log-in screen. 

1.3. How do I reset my password?

If you have lost your account password, you will need to use the password reset form located here

1.4. I didn't receive an activation email, what can I do?

Please make sure to check your spam or junk folder for the email. You can also request to have another activation email sent to you here.

If you still do not receive it, try adding @GameBanana.com to your email provider's whitelist. 

1.5. Can I retrieve my account password if I no longer have access to my old email address?

In short, yes. However, you will have to provide proof of ownership for the account you are inquiring about. This means, you must know the original email registered to the account. Send a request to support@gamebanana.com with the following information: 

  • Account: (userID, name or link to the account)
  • Email: (the registered email address)
  • Any other information that would help us identify the account

2. Submissions

2.1. What is a submission?

In a nutshell, a submission is any type of content that you submit to the site. Whether it's a skin, map, gui, texture, etc. It provides you with a way to display your work, allows others to download your content & provide constructive feedback to help you improve! 

2.2. How can I create a submission?

We have made it very easy to submit content to the site by adding a page dedicated to that. You can access it here. Simply click on section you wish to add your content to and follow through with the form. 

2.3. What does it mean when my submission is flagged, withheld or trashed?

  • A submission is flagged when it violates our site rules. Simply check the flag page of your submission and make the necessary changes if applicable. A staff member will soon review the submission and trash the flags if you have made the proper change(s).
  • A submission is withheld if it is flagged 4 times, or by a staff member. You will need to make appropriate changes to your submission to get it relisted. Simply make a post on the unwithhold page of the submission and a staff member will review your submission to have it relisted. More information can be found here in regards to the withholding process.
  • A submission is trashed if it is in direct violation of our site rules. It if important to understand that once a submission is trashed, you are not to re-upload it or you risk being gagged.

IMPORTANT: Do NOT re-submit content that has been withheld or trashed by a staff member (unless granted permission). This will only result in your newest submission being trashed. 

2.4. How do I edit or trash my submission?

On the submission profile, simply click the edit () button or trash () button. 

2.5. A submission is breaking the site rules, what are my options?

If you have come across a submission that breaks our site rules, you have a couple of options in order to notify the staff. The first option you should always resort to is flagging the submission if available (submissions cannot be flagged after two weeks have passed since its creation). Staff will be able to see flagged submissions via our admin panel. The second option is to use the report button (). This is available on every submission profile and when clicked you are prompted with a support ticket report. Fill out the necessary fields and include all relevant information. If it is deemed to break our site rules, action will be taken by a staff member. 

2.6. Images are failing to load or I'm having trouble uploading a file.

If you are having issues with images not loading, or upload issues read on!

  1. Hard refresh (Ctrl + F5).
  2. Try temporarily disabling any anti-virus or firewall you have running as it may be interfering. Also, make sure GameBanana's file server is not blacklisted (http://files.gamebanana.com). If it is, whitelist it.

Upload issues (error 2038, upload stops at 100%)

  1. Make sure you have the latest flash version (download the latest here). Note: Chrome users will have to wait for the next browser update as flash is already bundled in and cannot be manually updated.
  2. Some browser add-ons are known to cause issues such as FlashBlock, disable these.
  3. Try disabling any anti-virus or firewall you have running as it may be interfering with your connection.

3. Members

3.1. Settings

The settings panel is where you control your personal settings, options and preferences. 

3.2. How do I change my settings?

You can change your settings by clicking the wrench () image at the top of the site. 

3.3. I'm not receiving email or activity log notifications, why?

You need to navigate to the "Settings" area in the navigation pane and select "Notifications." Here you will be presented with the ability to enroll in our monthly newsletters, receive emails notifications and get activity log notices for a number of events. 

3.4. I received a ban and would like to appeal it, how can I do this?

If you have been banned from the GameBanana network, you may dispute your ban by emailing bans@gamebanana.com. Be sure to include your username and or userID. 

3.5. I received a gag, what is this?

A gag means you have either seriously violated our site rules, or you have been a repeat offender. When you are gagged from a section(s) you will not be able to upload content to those section(s) until your gag has expired. 

3.6. A user is harassing me, what can I do to stop him?

If you are being harassed, create a support ticket immediately and include all relevant information and or link(s). You also have the option of blocking the user(s). This is available in the unlocks section. 

3.7. How can I earn points?

Points can be earned in a variety of ways. You can earn points by:


Here is a breakdown of our points chart. 

3.8. Can I have more than one account?

Users may only have ONE account, NO exceptions. If you are found to be using two accounts, the newest one will be banned. 

3.9. How do I delete my account?

Accounts cannot be deleted. 

3.10. Can I upgrade my account?

Yes! Certain features are available to be purchased with GameBanana points. Navigate to the settings tab by clicking the wrench icon () and under Personal, click Unlocks. Here you'll be able to buy awesome account/feature upgrades! All item(s) once purchased are permanent. 

3.11. How can I remove a buddy?

You can remove a buddy by hovering over the network icon (). Select "Buddies" and simply check the boxes beside the user(s) you wish to remove and click "Remove Selected Buddies." 

3.12. How can I unsubscribe from someone?

You can unsubscribe from someone by hovering over the activity icon (). Select "Subscriptions" and simply check the boxes beside the user(s) you wish unsubscribe from and click "Unsubscribe." 

4. Posting

4.1. How do I make a reply?

To reply you need to simply click either "Add Comment" or "Add Reply" on any submission. This will open a dialogue in which you can compose your message. For most sections you'll see two options in the dialogue. Structured is the default posting message which you can provide a list of pros, cons, improvements, etc. If you do not wish to use structured, select freeform. You also have the option to post as yourself or anonymously (where only staff can see who you are). 

4.2. What posting tools are available?

We have a variety of easy to use posting tools available. Simply click the corresponding button you wish to use and you will be prompted with an input field. 

4.3. How can I edit or delete my post?

It is fairly easy to edit or delete a post of yours. To edit a post click the edit () button and to delete a post click the trash () button. 

4.4. A user has made a rude, abusive or derogatory comment, what can I do?

The quickest way to go about this is to create a support ticket by clicking the report icon () above any post and patiently wait for one of our representatives to get to it. Tickets are resolved in the order they come in, so please do not create more than one ticket for the same issue. 

4.5. International posting

GameBanana for the most part is an English only site. This means, submission content must be in English (no exceptions). However, you are free to use your native language in the following sections ONLY: studio profiles, help wanted, WiP and project pages.

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  • Captiva avatar
    Captiva username pic Joined 2y ago
    CS:S Manager CS1.6 Manager Moderator
    Life Tree Flag Affiliation: Life Tree
    22,019 points Ranked 209th
    45 medals 5 legendary 9 rare
    • 30 submissions featured Medal icon
    • Submitted 100 Skins Medal icon
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    Captiva avatar
    Captiva
    Life Tree Flag
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    Life Tree
    6d

    3.9. How do I delete my account?

    Accounts cannot be deleted. 

    This should be revised, coz now you can delete your account by ghosted it.
    急いでいる風のように avatar
    Mantra
    急いでいる風のように
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  • Sven Cakemann avatar
    Sven Cakemann Joined 6y ago
    Offline
    2,000 points Ranked 2668th
    15 medals 2 rare
    • Returned 1000 times Medal icon
    • 6 years a member Medal icon
    • Gamefiler of the Month, October 2012 Medal icon
    • One month a member Medal icon
    • 6 months a member Medal icon
    • 1 year a member Medal icon
    11d
    1. Top part of the screen; next to logo. How do I actually "subscribe" to a game so I have a shortcut? No game page I visit has this button or option anywhere I can find, but mods and people do.
    2. Main page; advanced filters. Can I select any games other than what is arbitrarily available to pick from at the time? Sometimes I don't want to see Far Cry 2 or that Baldi Basic game on my page, and want to see other things but they aren't available to pick from. I just want to customize the page and it not just be a constantly changing variable of what I'm allowed to sort through.
    3. Is there a way to just show certain games on the main page, and only those things? I liked being able to basically "minus-out" certain games and they never showed up on the feed of things that showed up, but then some update on the site happened and now I can't do that. 

    URL to post:
  • MasterGeorge090 avatar
    MasterGeorge090 Joined 1mo ago
    Offline
    267 points Ranked 16362nd
    17d
    How can I post an update on my submission?
    Coder
    URL to post:
  • How to add a sound file or just file?
    Bananite
    URL to post:
  • MonadoBoy16 avatar
    MonadoBoy16 Joined 11mo ago
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    434 points Ranked 11141st
    6mo 6mo
    How can I disable comments on a submission?
    Music Pack Maker
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  • MegaSuperab avatar
    MegaSuperab username pic Joined 3y ago
    Nothing Here...
    131 points Ranked 26549th
    9 medals 1 rare
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    6mo
    How do I mark a thread as Answered?
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  • how i do change my password every time reset but password not set
    Bananite
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  • как купить админку
    Bananite
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  • how do i make a sound / taunt file for tf2 cause it says i need it under 600 kb and all my music files are over 1 mb
    Bananite
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  • I started a request and I want to close it. It currently says open but I want to close it. Do you know how to do this?
    http://bit.ly/2kycmCw
    URL to post:

Submitter

natko avatar
natko username pic Joined 17y ago
Ripe Supporter Admin
Offline
282,285 points Ranked 10th
59 medals 11 legendary 15 rare
  • Achieved Admin clearance Medal icon
  • 10 years a member Medal icon
  • Submitted 100 Skins Medal icon
  • Submitted 15 Tools Medal icon
  • Submitted 50 Gamefiles Medal icon
  • Submitted 30 Tutorials Medal icon

natko avatar
natko
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