BSOD...

A Forum Thread for Portal 2

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Hi! I purchased Portal 2 (yay!) and when i start it, it shows a BSOD! I readed in a lot of forums that you need to update the BIOS to play it. > My motherboard is an **ASRock** model **N68-VS3 FX (CPUSocket)** I used **BlueScreenView** to find the problem (Thanks to TheRoidyPegasus) The files that caused the BSOD are: ----------------------------------- hall.dll and ntoskrnl.dll =========================

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  • 5y
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    Motherboard problems typically don't tie in with BSOD's as far as gaming goes. What I would recommend is using a program called BlueScreenView, and it will tell you exactly what caused the BSOD to occur. I'm thinking it might be a simple graphics driver problem, but you want to rule out everything else before attempting a BIOS update, because it's so easy for something to go wrong and trash the motherboard. You also don't need to cause another blue screen to happen; just open up the program and it will show you the most recent bluescreen. The fatal errors will be highlited in red, so post the names of those here, and we can help you sort it out.
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  • 5y
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    Do your specs meet the requirements, did you updated your graphic drivers and other directx drivers, did you checked for viruses, do you only have it with Portal2 or also with Dota2/CS:GO (The Updates Source Engine)

    Well google those DLL files and maybe you'll find something!
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    > **Posted by Rafael De Jongh**

    > Do your specs meet the requirements, did you updated your graphic drivers and other directx drivers, did you checked for viruses, do you only have it with Portal2 or also with Dota2/CS:GO (The Updates Source Engine)
    >
    > Well google those DLL files and maybe you'll find something!

    My PC specs meets the minimal requirements; there are 0 viruses in my PC (i'm 101% sure); This are my Source games: **Counter-Strike: Source**, **Garry's Mod**, **Half-Life2: Episode 2**, **Portal** and **Portal 2**
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  • 5y
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    Yea non of those run the newer build of the engine, what anti virus do you got and what OS are you running?
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    > **Posted by Rafael De Jongh**

    > Yea non of those run the newer build of the engine, what anti virus do you got and what OS are you running?

    AVG 2013, Windows 7.
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    > **Posted by Rafael De Jongh**

    > Well google those DLL files and maybe you'll find something!

    That won't help. hall.dll is the HAL library (HAL + 'l' = HAL + "library"), where HAL is the Hardware Abstraction Layer. In other words, it's the interface to all hardware. Receiving an error from HAL tells you nothing. The other DLL is basically the kernel image. Since BSoDs are, by definition, kernel errors, knowing this doesn't help either.

    Long story short, there isn't enough info to diagnose the problem. However, you know the model of your motherboard so it would be worth your time to update your BIOS. If the hardware isn't faulty, your best chance at fixing this is updating your BIOS (and updating any non-stock drivers).

    Also, for the record, malware doesn't cause BSoDs. Seriously. I want this "viruses cause computers to slow down and crash" misconception to disappear.

    Also also, don't use AVG. If you can afford to pay for an anti-virus, buy Kaspersky or NOD32. Otherwise, use MSE.
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  • 5y
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    > **Posted by Judo**
    >
    > use MSE. <-- **This**

    But yea like judo said try a bios update if that doesn't work and you don't own Dota to test if it's something engine build related than hit me up with your steam and I'll gift you a key.
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    > **Posted by Rafael De Jongh**

    > > **Posted by Judo**
    > >
    > > use MSE. <-- **This**
    >
    > But yea like judo said try a bios update if that doesn't work and you don't own Dota to test if it's something engine build related than hit me up with your steam and I'll gift you a key.

    I have Dota2 (It works great, up to 50 fps at medium quality) , but uninstalled; i uninstalled it right before i installed portal.
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  • 5y
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    > **Posted by NeoHL**
    >
    > I have Dota2 (It works great, up to 50 fps at medium quality) , but uninstalled; i uninstalled it right before i installed portal.

    Than it's not engine build related, hmm try running it in window mode and see if that changes anything. In launch options of Portal2: "-windowed -noborder"
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    > **Posted by Rafael De Jongh**

    > > **Posted by NeoHL**
    > >
    > > I have Dota2 (It works great, up to 50 fps at medium quality) , but uninstalled; i uninstalled it right before i installed portal.
    >
    > Than it's not engine build related, hmm try running it in window mode and see if that changes anything. In launch options of Portal2: "-windowed -noborder"

    BSOD ! Argh!

    PS: I can't find a update to my bios.
    =====================================
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  • 5y
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