Ads keep us online. Without them, we wouldn't exist. We don't have paywalls or sell mods - we never will. But every month we have large bills and running ads is our only way to cover them. Please consider unblocking us. Thank you from GameBanana <3

Ubisoft customer support

A Forum Thread for GameBanana

Where is it?

I recently purchased a game from Ubisoft and for more than one reason I simply have to get in touch with their customer support. This is the first game of which I can say that a game is truly unplayable, and I'm serious about that claim, most of the time when the actual match starts you just tab out with no way of getting back into the game and when you do actually get in-game your framerate is roughly 5-10 fps even when running on low while I have a quad core at 2.8 ghz and a 1gb GPU. Since I'm talking about a flight sim called Cliffs of Dover you'd expect me to play with a joystick and this is what I had in mind, after changing the settings to accept my joystick the game just doesn't seem to respond to my input when actually flying. You also have a screen where you can pick the outfit of your pilot, look and you can even change some settings like the paint scheme on your plane. This all sounds fine and dandy if it weren't for the fact that the preview is a black screen, this isn't a problem for the seriously specialised WW2 fighter experts that know what the bloody difference is between a Swp 734 Life Vest and a Life Vest Early (FL30156). What I'm pointing out now are just the main flaws, I haven't gotten further than 20 seconds of flight time because it's just not possible to fly any longer without becoming a replacement for 'the angry German kid' So if anyone could redirect me to Ubisoft's customer support, that would be of great help. The only one I found turned out to be some FAQ telling me what Specs I needed in order to play this game (which are not even half of what I have). Thanks for your time.

Replies

Sign up to access this!
  • Colt_ avatar
    Colt_ Joined 13y ago
    Offline
    3,672 points Ranked 2171st
    13 medals 1 legendary 1 rare
    • 10 years a member Medal icon
    • 6 years a member Medal icon
    • Became a Club Leader Medal icon
    • Reached 1,000 Points Medal icon
    • Reached 2,500 Points Medal icon
    • 1 post awarded Exemplary Feedback Medal icon
    access_time 9y
    I think a bump is in order.
    So we can post anything here? avatar
    Mantra
    So we can post anything here?
    URL to post:
  • ddrag0n avatar
    ddrag0n Joined 12y ago
    Offline
    1,411 points Ranked 22099th
    11 medals 1 legendary 2 rare
    • 10 years a member Medal icon
    • 6 years a member Medal icon
    • Submitted 50 Skins Medal icon
    • Reached 1,000 Points Medal icon
    • 1 post awarded Exemplary Feedback Medal icon
    • One month a member Medal icon
    access_time 9y
    Bumpzors? I hope someone will help you out.
    Fate fell short this time. avatar
    Mantra
    Fate fell short this time.
    URL to post:
  • Jonny-higgins avatar
    Jonny-higgins username pic Joined 12y ago
    Ripe Supporter
    DRUNK...
    204,524 points Ranked 15th
    43 medals 5 legendary 10 rare
    • Achieved Admin clearance Medal icon
    • Submitted 200 Threads Medal icon
    • Reached 100 subscribers Medal icon
    • 10 years a member Medal icon
    • Became a Ripe Supporter Medal icon
    • Reached 75,000 Points Medal icon
    access_time 9y
    URL to post:
  • Colt_ avatar
    Colt_ Joined 13y ago
    Offline
    3,672 points Ranked 2171st
    13 medals 1 legendary 1 rare
    • 10 years a member Medal icon
    • 6 years a member Medal icon
    • Became a Club Leader Medal icon
    • Reached 1,000 Points Medal icon
    • Reached 2,500 Points Medal icon
    • 1 post awarded Exemplary Feedback Medal icon
    access_time 9y
    I sent them an E-mail, hopefully they answer me.
    So we can post anything here? avatar
    Mantra
    So we can post anything here?
    URL to post:
  • Dr.iCe avatar
    Dr.iCe username pic Joined 12y ago
    Offline
    9,060 points Ranked 659th
    20 medals 1 legendary 1 rare
    • 10 years a member Medal icon
    • 6 years a member Medal icon
    • Became a Studio Leader Medal icon
    • Became a Club Leader Medal icon
    • Reached 1,000 Points Medal icon
    • Reached 2,500 Points Medal icon
    Dr.iCe avatar
    Dr.iCe
    Level Design Expert
    access_time 9y
    a big wall of text :O could you clean the text up a little :P
    Common sense is not so common
    URL to post:
  • Colt_ avatar
    Colt_ Joined 13y ago
    Offline
    3,672 points Ranked 2171st
    13 medals 1 legendary 1 rare
    • 10 years a member Medal icon
    • 6 years a member Medal icon
    • Became a Club Leader Medal icon
    • Reached 1,000 Points Medal icon
    • Reached 2,500 Points Medal icon
    • 1 post awarded Exemplary Feedback Medal icon
    access_time 9y
    How would you have me do that? I'm open to suggestions. Breaking it down into more paragraphs is not an option though.
    So we can post anything here? avatar
    Mantra
    So we can post anything here?
    URL to post:

Embed

menu
Share banner
Image URL
HTML embed code
BB embed code
Markdown embed code

Author

Colt_ avatar
Colt_ Joined 13y ago
Offline
3,672 points Ranked 2171st
13 medals 1 legendary 1 rare
  • 10 years a member Medal icon
  • 6 years a member Medal icon
  • Became a Club Leader Medal icon
  • Reached 1,000 Points Medal icon
  • Reached 2,500 Points Medal icon
  • 1 post awarded Exemplary Feedback Medal icon
Colt_
Sign up to access this!
Sign up to access this!
Sign up to access this!

Game

Sign up to access this!

Category

Share

  • Share on Reddit
  • Share on Twitter
  • Share on Facebook
  • favorite 0
  • remove_red_eye 1.3k
  • mode_comment 6
  • access_time 9y

More from Submitter

menu

WiPs by Submitter

menu

More General Discussion Threads