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Are you committed to support your app/tool?

A Poll for GameBanana

This question is directed to GB users that created a useful app/tool, and posted it on modding sites.

So created this app which replaces the graphics card and rules files.

The comments are mostly divided into half.

The first half is related to my app/tool (also divided into another half), and the other half is basically questions.

A - Application Related
-> A1 - Feedback
-> A2 - Question
B - Questions
-> Mostly if the fix itself is a fix

A1 is basically helpful for me and the end-user. Thanks to the users that downloaded and used the app/tool, I can successfully found bugs within the app/tool that I've created.

I'm more concerned with A2 and B, Questions, not sure which one is the worst.

A2, asking for directions of how to use, even there's a video and text of it! If you have problems like anti-virus or .NET 4.0 not installed, I already put a separate document for you to download.

B, they haven't even download it and instantly asked questions if the fix do support their hardware, when in the description already state that this will add hardware of 2013 and newer.

So do you provide support, even the answer to the question is in the description? OR
Do you provide critical support only if it's like bug related, or faulty file? OR
No support at all.

TLDR, do you even answer them, even the answer is right in front of them?
Choice Votes
Yes, fully, even it annoys you. 0
Only critical to the app/tool. 0
Not at all. 0

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Submitter

Alfa1337 avatar
Alfa1337 Joined 13y ago
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Officiality
Non-official
Last Day to Vote
October 30th 2019

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