BananaExchange Key Refunds

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Sometimes keys don't work, other times you might have purchased a key for an invalid region. 

BananaExchange offers full point refunds for keys purchased accidentally or for keys that do not work.

1. How to request a refund

  1. Find your Game Keys list in your Submissions tab
  2. Click the Game Key you want to refund.
  3. Find the Request Refund form.
  4. Fill out the form and submit.
  5. You should receive a response from an admin shortly.

2. Refund Requirements

Typically refunds are processed quickly and without question, however sometimes you may not qualify or you may need to provide additional information. Your refund request may be delayed IF:

  • Your account is less than 1 month old.
  • You have previously requested refunds.
  • You purchased the key for a friend.
  • You requested a refund more than 7 days after purchasing the key.

3. What happens to refunded keys?

If a key was purchased by accident, it will be returned to our key inventory. If a key is refunded because it doesn't work, it will typically be trashed.

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